Sometimes referred to as our “Terms and Conditions of Business”, the agreement below defines the way we work with our customers, and how our service works.

BASIS OF TOUR FEES

All tours are priced on the basis of starting a finishing in central London which is taken as from any of these areas Kensington ( SW7, SW5 & W8) Chelsea (SW3 & SW10) Westminster/Victoria/Mayfair/Marylebone/Belgravia/Marylebone ( SWI & W1) Covent Garden & Holborn (WCI & WC2) Maida Vale (W9 ) Kilburn (NW6) St Johns Wood (NW8) Camden (NW1) or lastly Hampstead (NW3) Should the pick up or drop off point not be within this parameter then the tour time will incorporate travel to and/or from such points or the price will be readjusted to accommodate such a requirement.

INCLUDED

Services of a professional, qualified to Blue Badge standard, Private Tour Guide with his or her own private motor vehicle within the time and mileage as instructed and arranged, including the Private Tour Guide’s fee and all vehicle expenses except as below. Government taxes. All other services as instructed and agreed.

NOT INCLUDED

The provision of baby seats. Entrance charges, meals, accommodation on extended tours, mobile telephone calls, gratuities. All incidental expenses should be settled directly. Charges for extra services should be agreed at the time.

CONFIRMATION

A £100 GBP Reservation & Part Payment Deposit per booked day is required to secure and plan a tour and for the supply of additional detailed information. A further 50% deposit is required one month before the tour and final payment is required two weeks before the tour. All deposits are non refundable in the event of cancellation and therefore adequate insurance is strongly advised.

Cancellation insurance is strongly advised

CHANGE of AVAILABILITY

If due to unavoidable circumstances Peter West is unable to undertake an assignment personally, a suitable replacement will be provided. Adequate notice will be given but if it is your wish to cancel the tour then a 100% refund will be made. If you wish to adopt the replacement the price, terms and conditions will all remain exactly the same in all respects.

DRIVING HOURS

Although driver hours of Private Hire vehicles are not yet governed by English Legislation adequate breaks for rest and refreshment are essential for the continued safety and comfort of passengers.

SMOKING

Passengers are kindly asked to refrain from smoking. However the driver-guide will provide smoking stops as often as you like.

LUGGAGE

There is more than adequate space for four passengers which is therefore reduced when carrying more passengers. Large rigid cases are not recommended as space will be used inefficiently.

RESPONSIBILITY

Every care will be taken in every respect by your Private Tour Guide but no automatic responsibility will be assumed for any injury, damage, loss , accident, delay or irregularity and I am not responsible for any resulting additional expenses. Baggage and personal effects are carried entirely at the owners risk. PWT has reduced the risk of theft by providing security windows. Pentagon Glasstech – Tinted Windows, Window Film and Car Window Tinting World Leaders.